SJB Privacy Policy

25 October 2022

SJB is committed to protecting your personal information. This Privacy Policy explains how we collect information about you, how we use the information we collect, and how you can instruct us if you prefer to change the use of that information.

SJB will update this Privacy Policy on a regular basis so that it reflects the measures we are taking in relation to your personal data. This Privacy Policy was last updated on the 25 October 2022.

1. Who we are

SJB is a hotel / hostel offering accommodation predominantly in shared dormitories but also in some private rooms.

SJB is a data controller and a data processor in terms of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, and is registered with the Information Commissioner’s Office (ICO).

ICO registration Number: ZA453790

SJB is a General Partnership owned by Mary Joy, David Sie, Richard Sie, Stephen Sie, William Sie and James Sie trading as Saint James Backpackers (SJB).

2. How we collect your information

Information about you will be collected by SJB in a number of ways:

· When you book accommodation

· When you check in at one of our properties

· When you work or volunteer with us

· When you contact us

· When you take part in surveys, events and competitions

· When you review our Hostels or provide feedback on our services

· When you use our websites

· When you interact with us through social media or email

· When you book our accommodation through third party websites

· When you are involved in an accident or incident at one of our properties

3. What personal information we collect

SJB may collect the following types of personal data about you:

· Name and contact information (address, email and telephone number)

· Gender

· Date of birth

· Payment details (no card details are stored by SJB but we record payments made and whether these were in cash or by card)

· Identification details, such as your passport

· Medical information if volunteered by you e.g. request a lower bunk due to mobility issue etc

· Names and personal information for other people associated with a booking – we assume that you have their permission to share this information

· Information relating to your online interaction with SJB for example the pages you visit on our websites, your IP address, device and browser type, as well as social media interactions

4. How we use the information we collect

We use your personal information in the following ways:

· To confirm and remind you of your reservations

· To provide the services you have requested

· To manage your volunteering/work

· To record and thank you for your payments

· To record your interactions with us

· Where we have your consent to contact you by email, post, text message or phone with relevant communications about our products and services, such as newsletters, surveys, promotions

· To help inform and improve the relevance of our online advertising

· To analyse data so that we can better understand guest behaviours, trends and the impact of our activities

· To record any accidents or incidents that you may have been involved in or witnessed at one of our properties

· Where we process your personal information it may be held by SJB or by trusted third party companies which processes it on our behalf

5. How we store your personal information

The data that we collect from you will be securely stored and processed in the United Kingdom and may be transferred to, processed or stored at a trusted third-party destination within Europe or USA.

Where your data is stored and processed by a third party we have contracts in place to ensure that the data is afforded the same protections as it would be if it were hosted in the United Kingdom and in line with the requirements of the UK Data Protection Act 2018 and EU GDPR legislation.

6. How long we keep your information

We retain your personal information for as long as it is needed for the purposes it was collected. In some cases we must retain personal data in order to meet our legal obligations for reporting (for example, retaining financial records for up to six years).

When your information is no longer required we will delete it securely.

We may retain information about customers whose conduct has been anti-social or breached our policies, for the purpose of restricting those customers’ future use of our services.

7. How we keep your information safe

We follow good security practices (including appropriate technical and organisational measures) in the processing, storage and disclosure of information which you have given us.

We use a range of information security safeguards to keep your personal information secure, including but not restricted to the following:

· Connections between internal systems and the internet are protected by firewalls;

· data in transit is encrypted to industry standard

· access to systems and data is protected by user-id and password controls, and employees can only access the data they need in order to perform their job;

· your payment card data is never stored by SJB

· offices and secure areas are protected with physical access controls;

· we continually monitor our systems for vulnerabilities and signs of attack, and carry out penetration tests regularly to assess the strength of our defences;

· we enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information; and

· before divulging your personal information in response to a telephone call or email enquiry, we ask you for proof of identity in order to ensure that we do not provide your personal information to someone else.

8. Information about young people

We welcome children and young people to our hostels and to our online services, and we take extra care when handling information about young people. However, our online bookings, membership, donation and purchasing services are intended for users aged 18 years and over, so please do not use these if you are under 18 years old.

The age a child can give consent varies - it is 13 years of age in the United Kingdom and up to 16 years in some EU Countries. If you provide information to us about children, then you confirm that you are the parent or legal guardian, or have the consent of the parent or legal guardian if they are below the age where they can give consent independently.

9. CCTV

We use Closed Circuit Television (CCTV) at some of our properties, and you may be recorded when you visit them. We use CCTV in order to help protect SJB guests, employees and visitors, and to protect SJB’s premises from criminal activities. CCTV footage will only be viewed when necessary – for example to monitor and detect a crime.We comply with the ICO’s Code of Practice on the use of CCTV.

10. Your rights

You may, at any time:

· Ask us what information we hold about you and what we are doing with it

· Request copies of the information we hold about you

· Ask us to correct your information if it is inaccurate

· Request that we delete your information

· Ask us to change the way we process your information

· Object to our processing of your information

· Change how we communicate with you

· Requests in writing (email or post) can be sent to the address below. You will be required to prove your identity before a personal data request is actioned.

11. SJB Website Privacy

GOOGLE COOKIES

•Third party vendors, including Google, use cookies (called a "DoubleClick cookie”) to serve ads based on a user's prior visits to our website.

•Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our sites and/or other sites on the Internet.

•Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for interest based advertising by visiting aboutads.info.)

12. How to get in touch

If you have any questions about this Privacy Notice or wish to exercise your data privacy rights, please contact us as follows:

Email us: info@saint-james-hostel.co.uk

Write to us:

Data Protection

Saint James Backpackers

21 Longridge Road

London

SW5 9SB